Privacy Policy

Last Updated: May 11, 2025

At High-DeF Pools ("we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you provide it to us through Google Lead Forms or interact with our services. By submitting your information, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out our Lead Forms to request pool cleaning, maintenance, or related services. This may include: Contact Information: Name, email address, phone number, and physical address.

Service Details: Information about your pool or service needs (e.g., pool size, frequency of service requested).

Other Information: Any additional details you choose to provide in the form’s open-text fields.

We may also collect: Automatically Collected Data: IP address, browser type, device information, and usage data through Google’s tools when you submit the form.

2. How We Use Your Information

We use the information we collect to: Respond to your inquiries and provide you with pool service quotes or schedules. Communicate with you about your service needs, promotions, or updates (with your consent where required). Improve our services and customer experience. Manage and process leads efficiently through our business operations. Comply with legal obligations, if applicable.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with: Service Providers: Third-party vendors (e.g., Google, CRM software providers) who assist us in managing leads, scheduling, or marketing, under strict confidentiality agreements.

Legal Requirements: If required by law, regulation, or legal process (e.g., subpoenas or court orders). Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Opt-out Information

To unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or contacting us directly.

To exercise these rights, please contact us at Support@highdefpools.com.

6. Third-Party Services

Our Google Lead Forms are hosted by Google. When you submit a form, your data is processed according to Google’s Privacy Policy (available at policies.google.com/privacy). We encourage you to review their terms as they govern the collection and processing of your data through their platform.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., to provide services or comply with legal requirements), typically no longer than 2 years after your last interaction with us, unless otherwise required by law.

8. Cookies and Tracking

Google Lead Forms may use cookies or similar technologies to collect data about your interaction with the form. You can manage your cookie preferences through your browser settings. For more details, see Google’s Cookie Policy.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Email: Support@highdefpools.com

Thank you for trusting High-DeF Pools with your information. We’re here to keep your pool sparkling clean while respecting your privacy!